ACTIVATION ERROR: THIS SYSTEM IS ALREADY ACTIVATED

    Q: What does the "ACTIVATION ERROR: THIS SYSTEM IS ALREADY ACTIVATED" mean and how can I resolve it?

    A: This error typically occurs under two circumstances:

    1. Account Conflict: If you're trying to activate a plugin on a system where it has already been activated under a different account, this error can occur. This often happens if you're using a shared or previously used system.

    2. License File Issue: The error might also appear if the license file for the plugin failed to delete during a previous deactivation process. In this case, the system still recognizes the old license, preventing reactivation.

    Steps to Resolve:

    1. Locate the License File:

      • For PC Users: Go to C:\Users\[Your Username]\AppData\Roaming\Korneff Audio\[Plugin Name]\. Replace [Your Username] and [Plugin Name] with your actual Windows username and the name of the plugin, respectively.
      • For Mac Users: 

        1. Open Finder and click on 'Go'.
        2. Hold down the 'Option' key on your keyboard, and you will see the 'Library' folder appear in the drop-down menu.
        3. Click on 'Library' and then Navigate to ~/Library/Application Support/Korneff Audio/[Plugin Name]/. Again, substitute [Plugin Name] with the actual name of the plugin.

    2. Delete the License File:

      • In the folder mentioned above, look for a file named [Plugin Name].license.
      • Delete this file. This action removes the old or conflicting license information.

    3. Reactivate Your Plugin:

      • After deleting the license file, you should be able to activate your plugin with your current license without any further issues.

    Note: Be cautious while deleting files from your system. Ensure that you delete only the specified license file to avoid unintended software issues.

    Still Having Trouble? If you've followed these steps and are still facing issues, please contact our support team for further assistance. Provide them with any error messages or details about the issue, and they'll help you get back on track.

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