"Wrong Password" Error When Logging Into Account

Q: Why am I getting a 'Wrong Password' error when I try to log into my account?

A: We've identified an issue within our authentication system that may be causing this error for some users. There are two key factors to consider:

  1. Password Length: Your password must be longer than 8 characters. If your current password is shorter, it might not meet our system's security requirements.

  2. Character Restrictions: The password cannot contain a double quote character ("). This specific character might interfere with our system's ability to recognize your password correctly.

Steps to Resolve:

  1. Reset Your Password:

    • Please try resetting your password. Ensure that your new password is longer than 8 characters and does not include any double quote (") characters.
  2. Password Reset Process:

    • To reset your password, go to the login page and click on the “Forgot Password” link.
    • Follow the prompts to reset your password, keeping in mind the above criteria.
  3. Attempt to Log In Again:

    • After resetting your password, try logging in to your account with the new password.

Additional Tips:

  • Check for Typos: Ensure there are no accidental spaces or typos in your new password.
  • Caps Lock and Keyboard Layout: Verify that Caps Lock is turned off and your keyboard layout is set correctly.

Still Facing Issues? If you've reset your password according to these guidelines but are still unable to log in, please contact our support team for further assistance. Provide them with any error messages you receive, and they'll help resolve the issue promptly.